Privacy Policy

Privacy Policy

Cyberate Project Management ("we", "our", or "us") is committed to delivering professional and high-quality services to our clients while respecting and protecting their right to privacy. We are dedicated to ensuring that all personal information provided to us is managed in accordance with the Privacy Act 1988 (Cth) and other applicable privacy regulations.

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.

1. What is Personal Information?

"Personal information" refers to any information or opinion that can be used to identify you, whether directly or indirectly. This may include (but is not limited to) your name, address, phone number, email address, date of birth, occupation, or any other details that, alone or combined, can reasonably identify you.

2. What Information Do We Collect?

With your consent, we may collect the following types of personal information:

• Name, address, phone number, and email address;
• Date of birth, age;
• Occupation, job title, and company information;
• Any other information you voluntarily provide to us through website forms, emails, phone calls, face-to-face meetings, or other interactions.

3. Why Do We Collect This Information?

We collect your personal information to:

• Provide customised services tailored to your needs;
• Respond efficiently to enquiries, feedback, or complaints;
• Improve our website content and user experience;
• Enhance the overall quality of our services.

We are committed to transparency and are happy to explain the purpose and intended use of any information we collect upon request.

4. How Do We Collect Your Information?

We collect your personal information directly from you unless it is unreasonable or impractical to do so. Methods of collection include:

• Forms submitted through our website;
• Communication via telephone, mail, fax, or email;
• Interactions with our sales or project management staff;
• Online and offline events, consultations, or meetings.

5. Security of Personal Information

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorised access, modification, disclosure, or destruction. These measures include encryption, access controls, and staff training.

6. Cookies and Tracking Technologies

Our website uses cookies to gather traffic data, analyse user behaviour, and enhance the user experience. These cookies generally do not contain personally identifiable information. You can adjust your browser settings to refuse cookies; however, doing so may limit certain website functionalities.

7. Security and Internet Transmission

While we take all reasonable steps to protect your information, please note that the internet is not a completely secure environment. We cannot guarantee that information transmitted to us online will not be intercepted or altered. Any personal or sensitive information transmitted to us is done so at your own risk.

8. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if any of that information is inaccurate or outdated. To make such a request, please contact us using the details provided below. In limited circumstances, we may refuse access if legally required or to protect the rights of others, but we will explain our reasons for doing so.

9. Privacy Complaints

If you believe we have mishandled your personal information or breached your privacy rights, you are encouraged to contact us. We will investigate your concerns and manage your complaint through our internal resolution process.

10. Contact Us

For all privacy-related enquiries, requests, or complaints, please contact our Privacy Officer:

Cyberate Project Management
Address: L2/135 Fullarton Rd, Rose Park, SA 5067
Phone: (08) 711 00 555
Email: pm@dddi.com.au

11. Policy Updates

This Privacy Policy may be updated from time to time. Any changes will be posted on our website. We recommend reviewing this page periodically to stay informed of any updates.

Last updated: 1 May 2025